Classified Billing’s Privacy Policy

Last Revised: August 29, 2024

Welcome to the Classified Billing Privacy Policy. Your privacy is critically important to us. This Privacy Policy outlines how Classified Billing (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our services. Our goal is to be transparent about how we handle your data so that you can make informed decisions when using our platform.


1. Information We Collect

To provide and improve our services, we collect several types of information. Understanding what data we collect and why helps you make informed decisions about your privacy.

1.1. Personal Information: When you create an account with Classified Billing, you provide personal details such as your name, email address, business name, and business contact information. This data is essential for account setup, communication, and personalization of your experience. Without this information, we wouldn’t be able to provide our services effectively.

1.2. Payment Information: We collect payment information, including credit card details and billing addresses, to process transactions. This data is crucial for managing your subscriptions and ensuring that you receive uninterrupted service. We use third-party payment processors like Stripe that adhere to stringent security protocols, so we don’t store your payment details directly.

1.3. Usage Data: Automatically, we gather data about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, and time spent on the site. This information helps us understand your preferences and enhance your user experience by optimizing our services.

1.4. Information from Third-Party Sources: Occasionally, we may receive information from third parties, such as social media platforms or other services you link with Classified Billing. This data could include profile information or activity data, which we use to enrich your experience and provide more integrated services.


2. How We Use Your Information

The data we collect is used for various purposes, all focused on providing and improving our services. Here’s a detailed explanation of how your data is utilized:

2.1. Providing and Enhancing Services: We use your personal and payment information to create and manage your account, process transactions, and deliver services. For example, when you generate invoices, we populate fields using your business and client data. Usage data helps us understand how you interact with our platform, enabling us to refine features and improve your overall experience.

2.2. Personalization: We strive to provide a tailored experience. This involves customizing the interface, suggesting features based on your usage, and delivering content relevant to your business needs. The goal is to make our platform as useful and efficient for you as possible.

2.3. Communication and Support: Your contact details allow us to communicate with you regarding your account, respond to inquiries, and provide customer support. We may send you updates about our services, important account information, or promotional offers, depending on your preferences.

2.4. Security and Fraud Prevention: We prioritize the security of your data. Your information is used to monitor for suspicious activities, detect and prevent fraud, and safeguard your account against unauthorized access. For example, analyzing login patterns helps us identify unusual behavior, allowing us to take preemptive action to protect your data.

2.5. Research and Analytics: We aggregate and anonymize usage data for research and analysis. This helps us understand trends, measure the effectiveness of our services, and make data-driven decisions that improve our platform. By continuously analyzing this data, we can innovate and introduce new features that cater to your needs.

2.6. Marketing and Promotions: With your consent, we may use your information to send you marketing communications about new features or special offers. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions included in each message.


3. How We Share Your Information

We value your privacy and only share your information under specific conditions. We do not sell your personal data to third parties. Here are the situations where we may share your data:

3.1. Service Providers: We partner with third-party service providers to assist in delivering our services. These may include payment processors, cloud storage providers, and customer support tools. We only share the information necessary for them to perform their services, and they are legally bound to protect your data.

3.2. Business Transfers: If Classified Billing undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction. We will inform you of any such changes and provide you with options regarding your data.

3.3. Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena or court order. Additionally, we may share your data to protect our rights, property, or safety, or that of our users or others, which could include fraud prevention and credit risk reduction.

3.4. With Your Consent: In certain cases, we may share your information with third parties if you have given explicit consent. For example, if you choose to integrate our services with a third-party application, we will share the necessary data to facilitate that integration.


4. Your Rights and Choices

At Classified Billing, we believe in empowering you with control over your personal information. Here’s an overview of your rights and the choices you have regarding your data:

4.1. Access and Update: You have the right to access the personal information we hold about you. If any data is inaccurate or outdated, you can update it through your account settings. Keeping your information current helps us provide you with the best possible service.

4.2. Data Portability: Under certain circumstances, you can request a copy of your personal data in a commonly used, machine-readable format. This allows you to transfer your data to another service provider if you wish. We’ll provide this data upon request, following identity verification.

4.3. Objection and Restriction: You have the right to object to our processing of your data in specific situations, such as for direct marketing purposes. Additionally, you can request that we restrict processing while we address any concerns you might have.

4.4. Data Deletion: You can request that we delete your personal information. If you choose to delete your account, we will remove your data from our active systems, though some information may be retained for legal or administrative purposes.

4.5. Marketing Preferences: If you no longer wish to receive marketing communications, you can opt out at any time by following the unsubscribe instructions provided in the emails or adjusting your account settings. Opting out of marketing communications won’t affect your ability to receive important service-related communications.

4.6. Cookies and Tracking: You can manage your preferences for cookies and other tracking technologies through your browser settings. Disabling cookies may affect the functionality of some parts of our services, but you can still use the essential features of our platform.


5. Cookies and Tracking Technologies

Classified Billing uses cookies and similar technologies to enhance your experience on our platform. Here’s how these technologies work and how you can manage them:

5.1. What Are Cookies? Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, keep you logged in, and analyze how you use our services. Session cookies expire when you close your browser, while persistent cookies remain on your device for a set period or until you delete them.

5.2. Why We Use Cookies: Cookies help us personalize your experience, remember your settings, and improve the overall functionality of our platform. They also help us understand how you interact with our services, allowing us to optimize performance and deliver relevant content.

5.3. Managing Cookies: You can control how cookies are used through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your experience on our platform. We also use other tracking technologies, like web beacons, Google Analytics and pixels, to understand user behavior and measure the effectiveness of our content.

5.4. Third-Party Cookies: In addition to our cookies, we use third-party cookies from service providers like analytics companies and advertising networks. These cookies help us analyze usage patterns and deliver targeted advertisements. You can opt out of third-party cookies through your browser settings or by using opt-out tools provided by these third parties.


6. Data Security

6.1. Encryption:
We employ industry-standard encryption protocols to protect your sensitive information during transmission. SSL (Secure Socket Layer) technology ensures that any data transferred between your device and our servers is encrypted and secure.

6.2. Access Controls:
We limit access to your personal information to authorized personnel who need it to perform their duties. These individuals are subject to strict confidentiality obligations and are trained to handle your data securely.

6.3. Security Audits:
We conduct regular security audits to identify and mitigate potential vulnerabilities. These audits help ensure that our security practices are up-to-date and effective in protecting your data.

6.4. Incident Response:
In the event of a data breach or other security incident, we have a comprehensive incident response plan in place. We will notify you promptly if your information is compromised and will take appropriate measures to mitigate any potential harm.


7. Data Retention

7.1. Retention Periods:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. The retention period may vary depending on the type of data and the legal or regulatory requirements applicable to it.

7.2. Account Data:
As long as you maintain an account with Classified Billing, we will retain your personal and transaction data. Once you close your account, we will delete your data in accordance with our data retention policies, unless retention is required by law or for legitimate business purposes.

7.3. Legal and Regulatory Obligations:
In certain cases, we may be required to retain your data for an extended period due to legal or regulatory obligations. For example, we may need to retain records for tax, auditing, or compliance purposes.

7.4. Data Deletion:
When the retention period expires, or if you request deletion of your data, we will securely delete or anonymize your information. This ensures that your data is no longer accessible and cannot be used for any other purpose.


8. International Data Transfers

8.1. Data Transfer Mechanisms:
Classified Billing operates globally, which means your personal information may be transferred to and processed in countries outside of your own. We rely on legally recognized mechanisms, such as standard contractual clauses, to ensure that your data is protected during these transfers.

8.2. Compliance with Local Laws:
We comply with the data protection laws of the countries in which we operate. This includes adhering to the requirements of the General Data Protection Regulation (GDPR) in the European Union and other similar regulations.

8.3. Your Rights:
If your data is transferred to a country outside of your own, you have the right to be informed about the safeguards in place to protect your information. You can request more details about these safeguards by contacting us.


9. Children’s Privacy

9.1. Age Restrictions:
Classified Billing’s services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete that information.

9.2. Parental Consent:
If we determine that we need to collect information from children (in accordance with applicable law), we will seek verifiable parental consent before doing so.

9.3. Reporting Concerns:
If you believe that a child under 13 has provided us with personal information without parental consent, please contact us immediately, and we will work to delete the information promptly.


10. Changes to This Privacy Policy

10.1. Policy Updates:
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make significant changes, we will notify you through your registered email or by placing a prominent notice on our website.

10.2. Your Continued Use:
By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms. We encourage you to review this policy periodically to stay informed about how we are protecting your information.


11. Contact Us

11.1. Questions and Concerns:
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us. We are committed to addressing your concerns and will work with you to find a satisfactory resolution.

11.2. Data Protection Officer:
For matters related to data protection, you can reach out to our Data Protection Officer at dataprotection@classifiedbilling.com. They are responsible for ensuring compliance with this Privacy Policy and applicable data protection laws.


12. Your Rights Under GDPR

12.1. Overview:
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). These rights include access to your personal data, the right to have it corrected or erased, the right to restrict processing, and the right to data portability.

12.2. Exercising Your Rights:
To exercise any of these rights, please contact us at dataprotection@classifiedbilling.com. We may ask you to verify your identity before fulfilling your request to ensure the security of your data.

12.3. Right to Lodge a Complaint:
If you believe that we have violated your rights under GDPR, you have the right to lodge a complaint with your local data protection authority.


13. California Consumer Privacy Act (CCPA) Rights

13.1. Overview:
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your personal information.

13.2. Exercising Your CCPA Rights:
To exercise your rights under CCPA, please contact us at dataprotection@classifiedbilling.com. We may ask you to verify your identity before fulfilling your request to protect your information.

13.3. Non-Discrimination:
We will not discriminate against you for exercising your rights under the CCPA. This means we will not deny you services, charge you different prices, or provide a different level of service based on your exercise of these rights.


14. Third-Party Links

14.1. External Sites:
Our platform may contain links to third-party websites or services that are not owned or controlled by Classified Billing. We are not responsible for the privacy practices or content of these external sites.

14.2. Reviewing Third-Party Policies:
We encourage you to review the privacy policies of any third-party websites you visit. Your use of third-party services is at your own risk, and it is your responsibility to understand how your information will be used.


15. Data Breaches

15.1. Our Response:
In the event of a data breach, we will promptly investigate the incident and take appropriate steps to mitigate any harm. We will notify affected users and relevant authorities as required by law.

15.2. Your Role:
We encourage you to report any suspicious activity or security vulnerabilities you may encounter while using our platform. Your vigilance helps us maintain a secure environment for all users.


16. Your Consent

16.1. Agreement to Policy:
By using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

16.2. Withdrawing Consent:
You have the right to withdraw your consent at any time. If you wish to do so, please contact us at support@classifiedbilling.com. Please note that withdrawing consent may affect your ability to use certain features of our services.


This concludes the Classified Billing Privacy Policy. We are committed to protecting your privacy and providing you with the transparency you need to feel secure while using our services. If you have any questions or need further clarification, please don’t hesitate to reach out to us.